01
Our Service Model
Pla-téo operates exclusively as a private on-site catering service. We arrive at your chosen
venue, set up our equipment, and cook fresh for your guests. We are not a restaurant, a food
truck, or a delivery service.
02
Minimum Guest Count
Private catering events require a minimum of 40 guests. Each paella variety requires a minimum
of 20 portions. For groups under 100, we recommend limiting selection to two types to ensure
the best possible quality and presentation.
03
Service Duration & Overtime
Our quoted fee covers a service window up to 1.5 hours from the confirmed start time.
For each additional hour, or part thereof, beyond this window, an overtime rate of
R100 per person on-site will be charged.
Where the commencement of service is delayed at the client’s request, or due to circumstances
within the client’s control, the original agreed serving time remains the reference
point for calculating when overtime begins.
04
Payment Schedule
A deposit of 50% of the total invoice value is required to secure your
booking date. No date is held until this deposit is received.
The remaining balance (50%) is due no later than 7 calendar days
before the event. Late payment may result in your booking being released.
For late enquiries — bookings confirmed less than 7 days before the event
date — where Pla-téo is able to accommodate, full payment (100%) is required
upfront before any preparations are commenced.
05
Cutlery & Crockery
Cutlery, crockery, serving dishes, and related tableware are not included in
our standard quote unless explicitly listed as a line item. Please discuss your requirements
with us when requesting a quote.
06
Travel & Transport
Transport to and from your venue is calculated individually based on distance, access logistics,
and equipment requirements. Travel costs are detailed separately in your quote and are payable
as part of the total invoice.
07
Quotes & Validity
All quotes issued by Pla-téo are valid for 5 business days from the date of
issue. Prices are subject to change after this period, particularly where ingredient costs or
logistics have shifted.
08
Liability
Pla-téo will not be held liable for any loss, damage, or injury caused by or relating to our
catering service. We commit to exercising all reasonable care and professional diligence to
ensure the highest standard of service at your event.
09
Cancellation Policy
The 50% booking deposit is non-refundable and non-transferable under any
circumstances.
Should a cancellation be received within 7 days of the event, or after the balance payment
has been settled, the full invoice amount remains payable.
Pla-téo reserves the right to cancel a booking in exceptional or unforeseen circumstances.
In such cases, all payments received will be refunded in full.
By paying your deposit, you confirm that you have read, understood, and agree to all of the above
terms and conditions.
